General Terms and Conditions (GTC)

Status: 23 October 2025 • Version: 1.0

Provider: Heimdall Capital UG (limited liability), Graisch 12, 91278 Pottenstein, Germany
Email: info@astrakids.net
(“we,” “us”). This website is operated under the brand Astra Kids.

1. Scope and Definitions

1.1 These Terms and Conditions apply to the use of our website and – where applicable – to contracts for the purchase of goods or digital content from us as the provider.
1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of its trade or self-employed professional activity when concluding a legal transaction.

2. Services, Content, Copyright

2.1 All content, graphics, trademarks, and especially coloring and activity templates on our website are protected by copyright.
2.2 Where we provide free downloads or sample pages, we grant a simple, non-transferable right of use for private, non-commercial purposes only (printing/downloading for one’s own household). Redistribution, sale, publication, uploading to online platforms, or any commercial use is prohibited unless we have given prior written permission.

3. Purchase Processing – Amazon as Standard

3.1 If our products are linked to Amazon or other marketplaces, the purchase contract is concluded between you and the seller specified there (usually Amazon or the respective marketplace seller). Their respective terms, prices, shipping, and withdrawal policies apply.
3.2 In such cases, we are not a contracting party to the purchase transaction; our responsibility is limited to providing the product information and external link on our website.

4. (Optional) Direct Sales via Our Website – Only if Activated

This section applies only if we accept orders directly through our website; otherwise, it does not apply.

4.1 Contract Formation: Product listings are non-binding online catalogs. By clicking the order button, you submit a binding offer. The contract is concluded upon our email confirmation of the order.
4.2 Prices / Shipping: Prices are in EUR, including statutory VAT, plus any shipping costs as shown during checkout.
4.3 Payment: The available payment methods (e.g., credit card, PayPal, SEPA, Sofort) are displayed at checkout.
4.4 Delivery / Performance Time: Delivery times are displayed during checkout. Partial deliveries are permitted where reasonable.
4.5 Retention of Title: Goods remain our property until full payment has been received.
4.6 Digital Content: For downloads, access is provided after payment. If you expressly agree to immediate download and confirm your awareness that this waives your right of withdrawal, the service begins immediately.
4.7 Storage / Contract Language: We do not store the contract text in a permanently accessible form. The contract language is German.

5. Right of Withdrawal for Consumers

5.1 If you purchased via Amazon or other marketplaces, please exercise your right of withdrawal directly through your marketplace account in accordance with their rules.
5.2 For direct purchases through our website, the withdrawal policy at the end of these Terms applies. Exceptions apply in particular to digital content with immediate download (with prior consent) and to customized or personalized products.

6. Warranty / Liability for Defects

Statutory warranty rights apply. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is 12 months from the transfer of risk; § 438 (1) No. 2 BGB remains unaffected. For used goods, the warranty for entrepreneurs is excluded.

7. Liability

7.1 We are fully liable for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act, and in cases where a guarantee has been expressly given.
7.2 In the event of simple negligence causing a breach of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable, typical damages.
7.3 In all other cases, liability for simple negligence is excluded.

8. Youth Protection / Orders for Children

Our offers are directed at parents or legal guardians. Orders or purchases (if direct sales are available) may only be made by adults.

9. Data Protection

Information on the processing of personal data can be found in our Privacy Policy under “Privacy.” The policy is not part of the contract but explains how we handle data.

10. Online Dispute Resolution / Consumer Arbitration

The EU Commission provides an online dispute resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Applicable Law, Jurisdiction, Contract Language

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection laws of your country of residence remain unaffected.
11.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is our registered office.
11.3 The contract language is German; translations are provided for convenience only.

12. Changes to These Terms

We may amend these Terms where objectively justified (e.g., due to legal, service-related, or technical changes) and where reasonable for the customer. We will inform users appropriately of any material changes. The current version is always available on our website.

Withdrawal Policy (for Direct Purchases via Our Website Only)

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you, or a third party named by you who is not the carrier, have taken possession of the goods.
For partial deliveries, the period begins upon receipt of the last item; for recurring deliveries, from receipt of the first item.
For downloads or digital content, the period begins with contract conclusion; the right of withdrawal expires once you have expressly agreed that we may begin performance before the end of the withdrawal period and you have confirmed your awareness that this waives your withdrawal right.

To exercise your right of withdrawal, you must inform us
(Heimdall Capital UG (limited liability), Graisch 12, 91278 Pottenstein, Germany, info@astrakids.net)
by means of a clear statement (e.g., email) of your decision to withdraw from the contract. You may use the sample withdrawal form below, though it is not mandatory.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive notice of your withdrawal.
We will use the same payment method you used for the original transaction unless otherwise expressly agreed.
We may withhold the refund until we have received the goods back or you have provided proof of having sent them back, whichever is earlier.
You must return or hand over the goods to us without undue delay and no later than 14 days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the period expires.
You bear the direct cost of returning the goods.
You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exclusion / Early Expiry of the Right of Withdrawal
– For sealed goods that are not suitable for return for health or hygiene reasons once their seal has been removed after delivery;
– For goods made to customer specifications or clearly personalized;
– For newspapers, magazines, or periodicals (except subscriptions);
– For digital content, if you have expressly agreed that performance may begin before the end of the withdrawal period and have confirmed your awareness that you thereby lose your right of withdrawal.

Sample Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To:
Heimdall Capital UG (limited liability)
Graisch 12
91278 Pottenstein
Germany
Email: info@astrakids.net

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ():
— Ordered on () / received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only for notification on paper)
— Date

(*) Delete where not applicable.